FAQS

Something not just what you wanted – wrong size, colour not quite what you expected?  No worries, just send the order back to us in their original unworn condition with original swing tags still attached. All good must be returned in their original packaging and returned within 14 days of their delivery and assist with a refund/exchanged the value of original purchase price. No refunds can be processed on Debit Cards.

​

Note: We can only process refunds once we have confirmed that the goods have been returned to our distribution centre and they have been assessed.

​

If our warehouse is unable to accept your return, the merchandise will be returned to you without credit. At your cost.

Email return/exchange notifications are to be sent to grant@aussiegear.co.za

On returning your purchase, please ensure to enclose a COPY of the original proof of purchase.

Should you have changed your mind, and request a refund. You will receive a full refund to your credit card within 10 business days of your goods being received and providing that your return items have been approved and assessed by our warehouse.

• You have 14 days from the day your item(s) are shipped to initiate a return.

• Items purchased online at www.aussiegear.co.za cannot be returned at any of our local stockist.

• We only accept returns for items purchased from www.aussiegear.co.za

• All items must be received in their original, unworn condition and must include all original packaging or they will be refused.

• A refund will be issued for the purchase price to the credit card within 10 business days of receiving the goods.

• Refunds will exclude all delivery fees that are paid as part of the order.

  • Exchanges on incorrectly ordered goods will incur additional freighting costs.

• Where a replacement is requested, your credit card will be charged for the additional freighting costs and any pricing differences.

EFT refunds under R250 will be loaded as store credit/ a gift voucher unless otherwise indicated.